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Client Service Officer, MPF/Pension

Job Title: Client Service Officer, MPF/Pension
Contract Type: Permanent
Location: Hong Kong Island
Industry:
REF: RC/10713
Contact Name: Ricolas Chan
Contact Email: rc@charlottefrank.com
Job Published: about 3 years ago

Job Description

A world-renowned international financial services firm is looking for an outstanding candidate to join their team. The successful candidate will be proactive, flexible and positive, with excellent communication skills and an understanding of the Hong Kong MPF and Pension industry, to join a fast paced environment. 

Responsibilities:

•    Answer inbound calls
•    Place phone deals with the customers
•    Conduct outbound service calls
•    Bring customers’ voices into the organisation
•    Handle client/customer correspondence
•    Handle issues relating to orders and “Not In Good Order” (NIGO) instructions
•    Assist in handling the team’s administrative tasks
•    Service walk-in clients face to face if necessary
•    Perform User Acceptance Test / Healthcheck for system / applications upgrades
•    Assist in ad-hoc projects / new initiatives
•    Other duties assigned by the line managers
•    Ability to work on multiple tasks/priorities with a strong customer service focus
•    Ensure personal customer service key performance indicators are met
•    Monitor quality control and risk awareness
•    Resolve daily issues independently

Requirements:

•    University graduate in business, finance, economics or a related discipline
•    Registration with SFC and MPFA
•    An understanding of the Hong Kong MPF and pension industry
•    Excellent command of English, Cantonese and Mandarin
•    Ideally 2 years’ experience in call centre, Banking or Fund Management
•    Excellent command of both spoken and written English, Chinese, and Mandarin
•    Flexible & positive attitude to work
•    Customer focused & service oriented
•    Be a strong, positive team player interested in developing oneself and others
•    Strong interpersonal and negotiation skills
•    Strong problem solving skills in handling customer enquiries
•    Can conduct himself/herself in a professional fit and proper manner

For further details please contact Ricolas at +852 2526 8116 or send us your details to rc@charlottefrank.com

Job Code: RC/10713

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