A world-renowned international financial services firm is looking for an outstanding candidate to join their team. The successful candidate will be proactive, flexible and positive, with excellent communication skills.
Responsibilities:
• Prepare daily & monthly call performance reports
• Collect phone deals, application forms and client’s original instruction for passing to relevant teams for processing
• Prepare fulfilment packs and sent to clients
• Handle team administration tasks, order stationery, lunches / tea time for lunch in, overtime work, submit overtime forms for team
• Offer general administration duties including issue contract notes and statements, photocopying, filings and distributing memo, files & letters
• Handle ad-hoc projects and tasks as assigned by line managers.
• Update procedures where applicable
• Answer inbound calls for acting as corporate reserve and handle general enquiry during peak hour
• Conduct outbound service calls upon request
• Bring clients’ voices into the organisation
• Handle client correspondence
• Perform User Acceptance Test / Healthcheck for system / applications upgrades
• Assist in ad-hoc projects / new initiatives
• Other duties assigned by the line managers
• Ability to work on multiple tasks/priorities with a strong client service focus
• Ensure personal client service key performance indicators are met
• Monitor quality control and risk awareness
• Resolve daily issues independently
Requirements:
• University graduate in business, finance, economics or a related discipline
• Excellent command of English, Cantonese and Mandarin
• Ideally 2 years’ experience in call centre, Banking or Fund Management
• Flexible & positive attitude to work
• Client focused & service oriented
• Be a strong, positive team player interested in developing oneself and others
• Strong interpersonal and negotiation skills
• Strong problem solving skills in handling both internal/external client enquiries
• Can conduct himself/herself in a professional fit and proper manner
For further details please contact Ricolas at +852 2526 8116 or send us your details to rc@charlottefrank.com
Job Code: RC/10680
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