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Retirement Client Services Officer/Associate

Job Title: Retirement Client Services Officer/Associate
Contract Type: Permanent
Location: Hong Kong
REF: MP/10831
Contact Name: Mai Pearson
Contact Email:
Job Published: over 3 years ago

Job Description

A world-renowned international financial services firm is looking for an outstanding candidate to join their team. The successful candidate will be proactive, flexible and positive, with excellent communication skills.


•    Answer inbound calls
•    Place phone deals with the customers
•    Conduct outbound service calls
•    Bring customers’ voices into the organisation
•    Handle client/customer correspondence
•    Assist in handling the team’s administrative tasks (if required)
•    Service walk-in clients face to face if necessary
•    Perform User Acceptance Test  / Healthcheck for system / applications upgrades
•    Assist in ad-hoc projects / new initiatives
•    Other duties assigned by the line managers 
•    Ability to work on multiple tasks/priorities with a strong customer service focus
•    Monitor quality control and risk awareness
•    Resolve daily issues independently


•    University graduate in business, finance, economics or a related discipline
•    Excellent command of English, Cantonese and Mandarin 
•    Ideally 2 years’ experience in call centre, Banking or Fund Management
•    An understanding of the Hong Kong MPF and pension industry.
•    Registration with SFC and MPFA
•    Excellent communication skills both written and oral in English and Chinese (Cantonese and Mandarin). 
•    Flexible & positive attitude to work
•    Customer focused & service oriented
•    Be a strong, positive team player interested in developing oneself and others
•    Strong interpersonal and negotiation skills 
•    Strong problem solving skills in handling customer enquiries 
•    Can conduct himself/herself in a professional fit and proper manner

For further details please contact Mai Pearson at +852 2526 8116 or send us your details to

Job Code: MP/10831

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