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Client Services Officer/ Associate

Job Title: Client Services Officer/ Associate
Contract Type: Permanent
Location: Hong Kong
Industry:
REF: MP/ 11096
Contact Name: Mai Pearson
Contact Email: mp@charlottefrank.com
Job Published: almost 2 years ago

Job Description

A world-renowned international financial services firm is looking for an outstanding candidate to join their team. The successful candidate will be proactive, flexible and positive, with excellent communication skills.
 
Responsibilities:
Handle client/customer correspondence
Conduct inbound/outbound service calls
Assist in handling the team’s administrative tasks (if required)
Service walk-in clients face to face if necessary
Perform User Acceptance Test  / Healthcheck for system / applications upgrades
Assist in ad-hoc projects / new initiatives
Other duties assigned by the line managers 
Ability to work on multiple tasks/priorities with a strong customer service focus
Monitor quality control and risk awareness
 
Requirements:
University graduate in business, finance, economics or a related discipline
Excellent command of English, Cantonese and Mandarin 
Ideally 2 years’ experience in call centre, Banking or Fund Management
An understanding of the Hong Kong MPF and pension industry.
Registration with SFC and MPFA
Excellent communication skills both written and oral in English and Chinese (Cantonese and Mandarin). 
Flexible & positive attitude to work
Customer focused & service oriented
Be a strong, positive team player interested in developing oneself and others
Strong interpersonal and negotiation skills 
Strong problem solving skills in handling customer enquiries 
Can conduct himself/herself in a professional fit and proper manner
 

For further details please contact Mai Pearson at +852 2526 8116 or send us your details to mp@charlottefrank.com

Job Code: MP/11096

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