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Client Services Officer/ Associate

Job Title: Client Services Officer/ Associate
Contract Type: Permanent
Location: Hong Kong
Industry:
REF: MP/11154
Contact Name: Mai Pearson
Contact Email: mp@charlottefrank.com
Job Published: almost 2 years ago

Job Description

A world-renowned international financial services firm is looking for an outstanding candidate to join their team. The successful candidate will be proactive, flexible and positive, with excellent communication skills.
 
Responsibilities:
Handle client/customer correspondence
Conduct inbound/outbound service calls
Assist in handling the team’s administrative tasks 
Service walk-in clients face to face if necessary
Assist in ad-hoc projects / new initiatives
Other duties assigned by the line managers 
Ability to work on multiple tasks/priorities with a strong customer service focus
Monitor quality control and risk awareness
 
Requirements:
University graduate in business, finance, economics or a related discipline
Excellent command of English, Cantonese and Mandarin 
Ideally 2 years’ experience in call centre, Banking or Fund Management
Registration with SFC and MPFA a plus
Flexible & positive attitude to work
Customer focused & service oriented
Be a strong, positive team player interested in developing oneself and others
Strong problem solving skills in handling customer enquiries 
Can conduct himself/herself in a professional fit and proper manner
 

For further details please contact Mai Pearson at +852 2526 8116 or send us your details to mp@charlottefrank.com

Job Code: MP/11154

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