Connecting to LinkedIn...

Client Services Officer/ Associate

Job Title: Client Services Officer/ Associate
Contract Type: Permanent
Location: Hong Kong
REF: MP/11154
Contact Name: Mai Pearson
Contact Email:
Job Published: over 2 years ago

Job Description

A world-renowned international financial services firm is looking for an outstanding candidate to join their team. The successful candidate will be proactive, flexible and positive, with excellent communication skills.
Handle client/customer correspondence
Conduct inbound/outbound service calls
Assist in handling the team’s administrative tasks 
Service walk-in clients face to face if necessary
Assist in ad-hoc projects / new initiatives
Other duties assigned by the line managers 
Ability to work on multiple tasks/priorities with a strong customer service focus
Monitor quality control and risk awareness
University graduate in business, finance, economics or a related discipline
Excellent command of English, Cantonese and Mandarin 
Ideally 2 years’ experience in call centre, Banking or Fund Management
Registration with SFC and MPFA a plus
Flexible & positive attitude to work
Customer focused & service oriented
Be a strong, positive team player interested in developing oneself and others
Strong problem solving skills in handling customer enquiries 
Can conduct himself/herself in a professional fit and proper manner

For further details please contact Mai Pearson at +852 2526 8116 or send us your details to

Job Code: MP/11154

Personal data collected will be used for recruitment purposes only

By applying for this position, you consent to the collection, use and disclosure of your personal data to Charlotte Frank Recruitment Ltd. and all relevant third parties for the purpose of processing your application for this job position. You understand and acknowledge that your personal data will be processed in accordance with our Privacy Policy