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Client Services Officer/ Associate (Immediate)

Job Title: Client Services Officer/ Associate (Immediate)
Contract Type: Permanent
Location: Hong Kong
Industry:
REF: MP/11169
Contact Name: Mai Pearson
Contact Email: mp@charlottefrank.com
Job Published: over 1 year ago

Job Description

A world-renowned international financial services firm is looking for an outstanding candidate to join their team. The successful candidate will be ambitious, proactive and positive, with excellent communication skills.
 
Responsibilities:
  • Handle client/customer correspondence by phone, e-mail and walk-ins
  • Assist in handling the team’s administrative tasks 
  • Service walk-in clients face to face if necessary
  • Assist in ad-hoc projects / new initiatives
  • Ability to work on multiple tasks/priorities with a strong customer service focus
  • Monitor quality control and risk awareness
Requirements:
  • University graduate in business, finance, economics or a related discipline
  • Excellent command of English, Cantonese and Mandarin 
  • Ideally 2 years’ experience in call centre, Banking or Fund Management
  • An understanding of the Hong Kong MPF and/ or pension industry
  • Registration with SFC and MPFA a plus
  • Flexible & positive attitude to work
  • Strong interpersonal and negotiation skills 
  • Strong problem solving skills in handling customer enquiries 
  • Can conduct himself/herself in a professional fit and proper manner

For further details please contact Mai Pearson at +852 2526 8116 or send us your details to mp@charlottefrank.com

Job Code: MP/11169

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