A well-established multinational professional firm is looking for a superb Concierge Service Executive to join their Hong Kong office. The successful candidate will be personable, immaculately presented, articulate and highly organised.
Responsibilities:
• Greet clients and provide general information on all aspects of the company
• Deal with all enquiries and refer clients to relevant staff members either face to face, via email or over the telephone; maintain a rapid response rate
• Manage clients and visitors coming into the office and ensure clients and visitors are appropriately escorted by a staff member when gaining access to meeting rooms and the general office areas
• Maintain an accurate and up to date records of valuation requests received at the reception counter
• Oversee security of mail left at the counter and alert staff to postal arrivals
• Keep reception area immaculate and replenish leaflets and brochures as necessary
• Comply with security guidelines
Requirements:
• An immaculately presented, articulate and highly organised person
• Exceptional client service skills; ability to remain calm in pressured situations
• Minimum 5 years of working experience in Aviation, Hospitality, or Customer Service industries
• Excellent interpersonal skills and a proven ability to communicate confidently with both clients and all levels of staff within the business
• Be punctual, reliable and capable of working independently as well as part of a busy team
• Be enthusiastic and flexible to undertake a wide range of tasks, with an ability to think on their feet and provide solutions
• Fluent Mandarin, Cantonese and English is essential
• Confident yet friendly and warm personality
• Solid experience of working with Microsoft Word, Excel, PowerPoint, and Outlook
For further details please contact Ricolas at +852 2526 8116 or send us your details to rc@charlottefrank.com
Job Code: RC/10774
Personal data collected will be used for recruitment purposes only
By applying for this position, you consent to the collection, use and disclosure of your personal data to Charlotte Frank Recruitment Ltd. and all relevant third parties for the purpose of processing your application for this job position. You understand and acknowledge that your personal data will be processed in accordance with our Privacy Policy https://www.charlottefrank.com/privacy-policy
