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Concierge Service Executive

Job Title: Concierge Service Executive
Contract Type: Permanent
Location: Hong Kong Island
Industry:
REF: RC/10774
Contact Name: Ricolas Chan
Contact Email: rc@charlottefrank.com
Job Published: over 2 years ago

Job Description

A well-established multinational professional firm is looking for a superb Concierge Service Executive to join their Hong Kong office. The successful candidate will be personable, immaculately presented, articulate and highly organised.

Responsibilities:

•    Greet clients and provide general information on all aspects of the company
•    Deal with all enquiries and refer clients to relevant staff members either face to face, via email or over the telephone; maintain a rapid response rate
•    Manage clients and visitors coming into the office and ensure clients and visitors are appropriately escorted by a staff member when gaining access to meeting rooms and the general office areas
•    Maintain an accurate and up to date records of valuation requests received at the reception counter
•    Oversee security of mail left at the counter and alert staff to postal arrivals
•    Keep reception area immaculate and replenish leaflets and brochures as necessary
•    Comply with security guidelines

Requirements:

•    An immaculately presented, articulate and highly organised person
•    Exceptional client service skills; ability to remain calm in pressured situations
•    Minimum 5 years of working experience in Aviation, Hospitality, or Customer Service industries
•    Excellent interpersonal skills and a proven ability to communicate confidently with both clients and all levels of staff within the business
•    Be punctual, reliable and capable of working independently as well as part of a busy team
•    Be enthusiastic and flexible to undertake a wide range of tasks, with an ability to think on their feet and provide solutions
•    Fluent Mandarin, Cantonese and English is essential
•    Confident yet friendly and warm personality
•    Solid experience of working with Microsoft Word, Excel, PowerPoint, and Outlook

For further details please contact Ricolas at +852 2526 8116 or send us your details to rc@charlottefrank.com

Job Code: RC/10774

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