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Customer Service Representative (Australia/New Zealand focused, native English speaker required)

Job Title: Customer Service Representative (Australia/New Zealand focused, native English speaker required)
Contract Type: Permanent
Location: Hong Kong
Industry:
REF: RC/11505
Contact Name: Ricolas Chan
Contact Email: rc@charlottefrank.com
Job Published: 8 months ago

Job Description

My client is the global leader in its industry and they are currently looking for a Customer Service Representative to join their new regional office in Hong Kong.  The successful candidate will be personable, detail-oriented, and speaks native English as the role will mainly be focusing on Australia and New Zealand regions.
 
Responsibilities:
  • Ensure the customers’ expectations are met and exceeded as well as constantly striving to drive up standards in the service provided
  • Ensure all records are maintained a “real time” and provide weekly customer status reports
  • Produce weekly, monthly and quarterly reports
  • Proactively obtain customer feedback and use customer experience to make recommendations for change in the business
  • Constantly strive to improve product and brand awareness
  • Actively participate in Business Development and Marketing activities in order to generate new business, new marketing initiatives and mark research projects as required
  • Develop and maintain existing accounts/contracts by responding to concerns, issues and enquiries in a prompt, friendly, professional and efficient manner
 
Requirements:
  • Degree holder with a minimum of 3 to 5 years’ experience in a customer support position, preferably within the aviation and/or aerospace sector
  • Highly organised with excellent communication skills (both verbal and written)
  • A strong focus on sales and customer satisfaction
  • Motivated, proactive and autonomous with the flexibility to adapt to ever-changing priorities and responsibilities
  • Superb interpersonal skills to deal with people at all levels
  • Ability to prioritize workload and manage deadlines
  • Excellent command of spoken and written English.  Fluent Mandarin/Cantonese/French is a plus
 

For further details please contact Ricolas Chan at +852 2526 8116 or send us your details to rc@charlottefrank.com

Job Code: RC/11505

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