My client is the global leader in its industry and they are currently looking for a Customer Service Representative to join their new regional office in Hong Kong. The successful candidate will be personable, detail-oriented, and speaks native English as the role will mainly be focusing on Australia and New Zealand regions.
Responsibilities:
- Ensure the customers’ expectations are met and exceeded as well as constantly striving to drive up standards in the service provided
- Ensure all records are maintained a “real time” and provide weekly customer status reports
- Produce weekly, monthly and quarterly reports
- Proactively obtain customer feedback and use customer experience to make recommendations for change in the business
- Constantly strive to improve product and brand awareness
- Actively participate in Business Development and Marketing activities in order to generate new business, new marketing initiatives and mark research projects as required
- Develop and maintain existing accounts/contracts by responding to concerns, issues and enquiries in a prompt, friendly, professional and efficient manner
Requirements:
- Degree holder with a minimum of 3 to 5 years’ experience in a customer support position, preferably within the aviation and/or aerospace sector
- Highly organised with excellent communication skills (both verbal and written)
- A strong focus on sales and customer satisfaction
- Motivated, proactive and autonomous with the flexibility to adapt to ever-changing priorities and responsibilities
- Superb interpersonal skills to deal with people at all levels
- Ability to prioritize workload and manage deadlines
- Excellent command of spoken and written English. Fluent Mandarin/Cantonese/French is a plus
For further details please contact Ricolas Chan at +852 2526 8116 or send us your details to rc@charlottefrank.com
Job Code: RC/11505
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