Our client, a financial institution that are a market leader are looking for a senior member of their team to use their experience to take the company forward and help the company exceed their own expectations.
Responsibilities:
Lead the team and operations, including but not limited to deliver quality customer service and initiate business opportunities for potential customers
Monitor and improve the Customer Service process to increase customer satisfaction
Responsible for complaint handling management, be the prime person to liaison with related parties to handle the case
Experience in formulating customer service policies, guidelines & SOPs with write-up of templates & scripts
Enhance relationship with corporate accounts including handling their enquiries, feedback and issues to their satisfaction
Handle ad hoc duties and assignments when required
Requirements:
Bachelors’ degree in Business Administration, Marketing or a related field
Minimum of 10 years of customer service including call centre with at least 8 years in managerial level
Strong presentation, leadership and communications skills
Ability to converse and cooperate with several internal and external stakeholders
Ability to multi-task under pressure
Fluent in English, Cantonese and Mandarin (spoken and written)
For further details please contact Purple Lai at +852 2526 8116 or send us your details to pl@charlottefrank.com
Job Code: PL/11874
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