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IT User Support Analyst

Job Title: IT User Support Analyst
Contract Type: Permanent
Location: Hong Kong
Industry:
REF: TK/11677
Contact Name: Tanya Knott
Contact Email: tk@charlottefrank.com
Job Published: about 2 months ago

Job Description

Our client is one of the world’s largest and most prestigious law firms with a strong and established presence in Asia Pacific; Hong Kong is the regional hub. They are now seeking an enthusiastic and supportive IT User Support Analyst to join and support their Information Technology team. This is an exceptional opportunity that will allow you to connect with industry leaders and professionals to further propel your career.
 
Responsibilities:
  • To work as part of a team to provide high quality support to the office by resolving incidents / requests remotely or in person
  • To take ownership of issues by carrying out analysis to implement necessary fixes with the aim of restoring service as soon as possible 
  • Install, configure, upgrade and support hardware such as (but not limited): laptops, desktops, printers, telephones and mobile devices
  • Monitor the local network and other technical equipment on site
  • Prepare, organize and test all kinds of AV sessions and set up meeting room equipment
  • Assist in testing new software & hardware, providing constructive feedback as required
  • Assist in planning and carrying out local projects
  • Perform desk or departmental moves at a time that doesn't impact the end users ability to work
  • Assist with providing training to users and new joiners
  • Provide remote support to other offices when necessary
  • Provide support at events and meetings in line with business requirements 
  • Understand priorities for the delivery of all IT services and proactively manage own workload to ensure all deadlines are met.
  • Be proactive and look for ways to improve the systems, service, processes, performance and communication of the IT Support team
 
Requirements:
  • At least 18 months experience in a similar role within the legal industry or professional services
  • ITIL Foundation accreditation
  • Excellent command of English, Cantonese and Mandarin 
  • Strong phone, email and in-person communication skills
  • Confidently builds rapport and instils confidence with all stakeholders and customers
  • Takes a proactive approach to problem solving by identifying patterns and trends
  • Ensures full understanding of processes and procedures taking steps to close gaps in knowledge
  • Can communicate technical concepts confidently and accurately 
  • Thorough and methodical in approach 
  • Strong team player and adaptable nature 
For further details please contact Tanya Knott at +852 2526 8116 or send us your details to tk@charlottefrank.com

Job Code: TK/11677

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