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Operations Assistant

Job Title: Operations Assistant
Contract Type: Permanent
Location: Hong Kong
Industry:
REF: RC/10844
Contact Name: Ricolas Chan
Contact Email: rc@charlottefrank.com
Job Published: almost 3 years ago

Job Description

A multinational and well-established pharmaceutical company is searching for a superb Operations Assistant to join their logistics department.  The successful candidate will have excellent customer service skills and solid experience within the shipping and logistics industry.

Responsibilities:
•    Apply for import/export license application 
•    Handle full set of import/export shipping documents including L/C, ensure that the customer PO and all shipping documents are properly filed
•    Arrange export shipment with designated forwarders
•    Monitor and handle shipment damage and shortages
•    File claims to manufacturers and forwarders
•    Apply for Re-Export Certificate of Origin for countries with HKGCC where it is required
•    Organise import/export custom declaration within 14 days as required by HKSAR by presenting required documents to designated custom brokers
•    Ensure that the Master Shipping Instruction (MSI) are accurate
•    Process approved customer purchase orders and export shipment coordination
•    Co-ordinate with planner overseas to ensure customer orders are on time, within product shelf life
•    Liaise with Finance and Marketing department to update the PO in SAP as per trade compliance requirements
•    Issue monthly backorder and open order reports and send shipping plan reports to senior managers for approval
•    Issue debit/credit notes to distributors for pricing adjustment, stock transfer and write-off when required
•    Liaise with QA team to ensure all customer complaints are reported
•    Review ending stock of repackaging components on a monthly basis
•    Co-ordinate with QA/Label and Packaging team on the progress of issuing repack ECRs as well as the changes of repackaging components

Requirements:
•    A minimum of 3 years’ experience in export customer services and logistics
•    Solid knowledge in handling full set of shipping documents and L/C
•    Superb customer service and communication skills
•    High level of SAP experience in order entry, preferably with experience in customer services and pricing maintenance 
•    Detail-oriented, with a flexible and proactive approach
•    Excellent spoken English is needed alongside native Cantonese and also, ideally, Mandarin
•    Ability to prioritize workload and manage deadlines

For further details please contact Ricolas Chan at +852 2526 8116 or send us your details to rc@charlottefrank.com

Job Code: RC/10844

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