Posted on 3/07/2025 by Charlotte Frank
In the demanding legal world
Operational efficiency isn’t just a requirement, it’s a competitive edge. In markets like Hong Kong, legal firms rely on strong collaboration between lawyers and support staff. Legal secretaries are central to this, managing caseloads, client communication, and regulatory compliance. Their deep understanding of legal processes makes them key to a firm’s daily operations.
Partner with a specialist recruitment business
Hiring a proactive, reliable legal secretary requires more than a job ad. Top candidates are often not actively looking, they’re performing well in current roles. That’s where Charlotte Frank adds value. Since 2012, we’ve connected firms in Hong Kong and Singapore with high-calibre, often passive, talent through our trusted network.
Who should you partner with?
Look for a recruitment partner who can:
De-risk the process– A bad hire costs more than money; it affects time, training, and reputation.
Increase ROI– The right secretary boosts efficiency and client experience.
Represent your brand– A good recruiter understands your business and communicates it well, enhancing your reputation in a small market.
The interview process
Agree on the process with your recruiter from the start to manage expectations and ensure a great candidate experience. We recommend a three-stage approach:
Stage 1: Informal cultural fit– A light, top-level chat to gauge working style and mutual interest.
Stage 2: Formal interview with stakeholders– Get buy-in from your team and give the candidate a fuller picture of your firm.
Stage 3: Final check-in– Address remaining questions before an offer. Don’t rush; let your recruiter handle the offer to avoid losing your top choice.
Effective Onboarding
The hiring process doesn’t end with a signed contract. Successful onboarding ensures long-term success. Charlotte Frank stays engaged post-placement to support both client and candidate. Strong onboarding should include:
Leadership access
Clear expectations
KPIs
Regular feedback
Summary
Legal secretaries may not be in court, but they keep everything moving behind the scenes. Hiring well shows your firm values professionalism and efficiency at every level.
What’s your biggest learning when hiring support roles? Let’s talk.