Posted on 16/12/2025 by Charlotte Frank
AI is absolutely brilliant, isn’t it? It’s fast, efficient, and it makes our lives so much easier. But when it comes to the role of an Executive Assistant (EA), can AI replace a real, living, breathing human? Not a chance! Let me tell you why humans will always come out on top:
1. Emotional Intelligence: Humans JustGet It
Humans understand humans. A great EA can sense when their boss is stressed, overwhelmed, or just having one of those days. They’ll step in, offer support, and smooth things over often without being asked.
AI? Well, it might give you a generic “Have a nice day!” but it’ll never really know what’s going on behind the scenes.
2. Flexibility: Humans Roll with the Punches
No two bosses are the same, and a human EA knows how to adapt. Whether your boss likes super-detailed reports or just a quick update, a human can tweak their approach to suit their style.
AI, on the other hand, sticks rigidly to its programming. Efficient? Yes. Flexible? Not so much.
3. Creative Problem-Solving: Humans Handle the Curveballs
Life is messy, isn’t it? Meetings get cancelled, schedules change, and emergencies pop up out of nowhere. A human EA can think on their feet and come up with creative solutions to keep everything running smoothly.
AI? If it’s not in the script, it’s out of luck.
4. Real Connections: Humans Build Relationships
An EA is so much more than a diary manager. They’re a trusted confidant, a sounding board, and sometimes the glue that holds everything together. They build real connections, foster trust, and navigate tricky interpersonal dynamics.
AI might be helpful, but it’s never going to be your go-to for a heart-to-heart.
5. Cultural Savvy: Humans Know the Unspoken Rules
Understanding workplace dynamics, cultural sensitivities, or the subtle art of “reading the room” is something only humans can do. An EA knows how to handle sensitive situations and adapt to different people.
AI simply doesn’t have that depth of understanding.
Now, don’t get me wrong AI is marvellous for handling repetitive tasks or crunching numbers, and it’s a fantastic tool to have in your corner. But the magic of a human EA lies in their ability to connect, adapt, and bring a personal touch to everything they do.
At the end of the day, we all prefer working with someone who truly gets us, anticipates our needs, and responds with warmth and care. That’s why human EAs are completely irreplaceable. It’s because nothing beats the human touch!
If you would like to carry on this conversation please reach out to me on mmv@charlottefrank.com.