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Client Services Officer/ Associate

Job Title: Client Services Officer/ Associate
Contract Type: Permanent
Location: Hong Kong
Industry:
REF: DA/11022
Contact Name: Dawn Alba
Contact Email: da@chalorttefrank.com
Job Published: about 3 years ago

Job Description

A world-renowned international financial services firm is looking for an outstanding candidate to join their team. The successful candidate will be proactive, flexible and positive, with excellent communication skills.

Responsibilities:

•    Handle client/customer queries over phone and e-mails
•    Conduct inbound/outbound service calls
•    Assist in handling the team’s administrative tasks (if required)
•    Assist in ad-hoc projects 
•    Other duties assigned by the line managers 
•    Ability to work on multiple tasks with prioritisation and strong customer service focus
•    Monitor quality control and risk awareness

Requirements:

•    University graduate in business, finance, economics or a related discipline
•    Excellent command of English, Cantonese and Mandarin 
•    Ideally 2 years’ experience in call centre, Banking or Fund Management
•    An understanding of the Hong Kong MPF and pension industry.
•    Registration with SFC and MPFA
•    Excellent communication skills both written and oral in English and Chinese (Cantonese and Mandarin). 
•    Flexible and positive attitude to work
•    Customer focused & service oriented
•    Be a strong, positive team player interested in developing oneself and others
•    Strong interpersonal and negotiation skills 
•    Can conduct himself/herself in a professional fit and proper manner

For further details please contact Dawn Alba at +852 2526 8116 or send us your details to da@charlottefrank.com

Job reference: DA/11022

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