A well-established multinational professional firm is looking for a superb Concierge Service Executive to join their Hong Kong office. The successful candidate will be personable, immaculately presented, articulate and highly organised.
Responsibilities:
• Greet clients and provide general information on all aspects of the company
• Deal with all enquiries and refer clients to relevant staff members either face to face, via email or over the telephone; maintain a rapid response rate
• Manage clients and visitors coming into the office and ensure clients and visitors are appropriately escorted by a staff member when gaining access to meeting rooms and the general office areas
• Maintain an accurate and up to date records of valuation requests received at the reception counter
• Oversee security of mail left at the counter and alert staff to postal arrivals
• Keep reception area immaculate and replenish leaflets and brochures as necessary
• Comply with security guidelines
Requirements:
• An immaculately presented, articulate and highly organised person
• Exceptional client service skills; ability to remain calm in pressured situations
• Minimum 5 years of working experience in Aviation, Hospitality, or Customer Service industries
• Excellent interpersonal skills and a proven ability to communicate confidently with both clients and all levels of staff within the business
• Be punctual, reliable and capable of working independently as well as part of a busy team
• Be enthusiastic and flexible to undertake a wide range of tasks, with an ability to think on their feet and provide solutions
• Fluent Mandarin, Cantonese and English is essential
• Confident yet friendly and warm personality
• Solid experience of working with Microsoft Word, Excel, PowerPoint, and Outlook
For further details please contact Ricolas at +852 2526 8116 or send us your details to rc@charlottefrank.com
Job Code: RC/10774
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