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Assistant Client Services Manager

Job Title: Assistant Client Services Manager
Contract Type: Permanent
Location: Hong Kong
Industry:
REF: MP/11281
Contact Name: Mai Pearson
Contact Email: mp@charlottefrank.com
Job Published: over 1 year ago

Job Description

A world-renowned international financial services firm is looking for an outstanding candidate to join their team. The successful candidate will be proactive, flexible and positive, with excellent communication skills.
 
Responsibilities:
  • Handle client/customer correspondence
  • Conduct inbound/outbound service calls
  • Assist in handling the team’s administrative tasks 
  • Service walk-in clients face to face if necessary
  • Ad-hoc projects / new initiatives
  • Ability to work on multiple tasks/priorities with a strong customer service focus
  • Monitor quality control and risk awareness
  • Mentoring and training of the team 
Requirements:
  • University graduate in business, finance, economics or a related discipline
  • Excellent command of English, Cantonese and Mandarin 
  • Ideally 4 years’ experience in Banking or Fund Management
  • An understanding of the Hong Kong MPF and pension industry.
  • Registration with SFC and MPFA a plus
  • Excellent communication skills both written and oral in English and Chinese (Cantonese and Mandarin). 
  • Flexible & positive attitude to work
  • Customer focused & service oriented
  • Be a strong, positive team player interested in developing oneself and others
  • Strong interpersonal and negotiation skills 
  • Strong problem solving skills in handling customer enquiries

For further details please contact Mai Pearson at +852 2526 8116 or send us your details to mp@charlottefrank.com

Job Code: MP/11281

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