Connecting to LinkedIn...

Retirement Client Services Officer/ Associate (6 months contract)

Job Title: Retirement Client Services Officer/ Associate (6 months contract)
Contract Type: Contract
Location: Hong Kong
Industry:
REF: MP/10890
Contact Name: Mai Pearson
Contact Email: mp@charlottefrank.com
Job Published: over 2 years ago

Job Description

A world-renowned international financial services firm is looking for an outstanding candidate to join their team. The successful candidate will be proactive, flexible and positive, with excellent MPF / pension knowledge.

Responsibilities:

•    Answer inbound calls
•    Place phone deals with the customers
•    Conduct outbound service calls
•    Bring customers’ voices into the organisation
•    Handle client/customer correspondence
•    Assist in handling the team’s administrative tasks (if required)
•    Service walk-in clients face to face if necessary
•    Perform User Acceptance Test  / Healthcheck for system / applications upgrades
•    Assist in ad-hoc projects / new initiatives
•    Other duties assigned by the line managers 
•    Ability to work on multiple tasks/priorities with a strong customer service focus
•    Monitor quality control and risk awareness
•    Resolve daily issues independently

Requirements:

•    University graduate in business, finance, economics or a related discipline
•    Excellent command of English, Cantonese and Mandarin 
•    Ideally 2 years’ experience in call centre, Banking or Fund Management
•    An understanding of the Hong Kong MPF and pension industry.
•    Registration with SFC and MPFA
•    Excellent communication skills both written and oral in English and Chinese (Cantonese and Mandarin). 

•    Call centre / customer service experience required 
•    Flexible & positive attitude to work
•    Customer focused & service oriented
•    Be a strong, positive team player interested in developing oneself and others
•    Strong interpersonal and negotiation skills 
•    Strong problem solving skills in handling customer enquiries 
•    Can conduct himself/herself in a professional fit and proper manner

For further details please contact Mai Pearson at +852 2526 8116 or send us your details to mp@charlottefrank.com

Job Code: MP/10890

Personal data collected will be used for recruitment purposes only

By applying for this position, you consent to the collection, use and disclosure of your personal data to Charlotte Frank Recruitment Ltd. and all relevant third parties for the purpose of processing your application for this job position. You understand and acknowledge that your personal data will be processed in accordance with our Privacy Policy https://www.charlottefrank.com/privacy-policy